Introduction

Our website address is: https://www.thepetalingbean.co.za.

The Petaling Bean respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA). This policy explains what data we collect, how we use it, and your rights.

Information we collect

We collect personal information when you:

  • Submit a query through our contact form
  • Book a machine service
  • Place an order through our online store
  • Use our website (via cookies and analytics)

This may include:

  • Name, email address, phone number
  • Delivery address and billing details
  • Purchase history
  • Technical and usage data via cookies (Google Analytics)

Why we collect your information

We use your information to:

  • Process orders and arrange deliveries
  • Respond to enquiries and service bookings
  • Improve our website and customer experience
  • Comply with legal and tax obligations

How We Store and Protect Your Information

Your data is stored securely within our website and ecommerce platform (WooCommerce). We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Third-Party Services

We use trusted third-party services, each with their own privacy protections:

  • Payment Gateways: Payfast, YOCO (your payment details are handled directly by these providers and are not stored on our site)
  • Analytics: Google Analytics tracks how users interact with our site

Comments/Reviews

When visitors leave comments or reviews on the site, we collect the data shown in the comments/reviews form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After the approval of your comment or review, your profile picture is visible to the public in the context of your comment.

Cookies

We use cookies to improve site functionality and analyse usage patterns. You can disable cookies through your browser settings

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Your rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to your information
  • Request deletion or restriction of processing
  • Object to certain forms of processing (e.g. direct marketing)

To exercise these rights, contact us at sales@thepetalingbean.co.za.

Contact us

If you have questions about this policy or your data, please contact:

  • Email: sales@thepetalingbean.co.za
  • Address: Unit A8, Jakaranda Park, No 2 Jakaranda Street, Hennopspark